Frequently Asked Questions

All reservations with Oceanline Hospitality are made securely through Booking.com. Choose your desired property, select your dates, and complete your booking directly on the platform. For any questions or further details, feel free to contact us directly.

1. Standard Rate

Payment Policy

• Deposit: No payment is required at the time of booking; however, a deposit equal to the first night’s stay is required 5 days before check-in.
• Balance: The remaining balance is charged on the check-in date.

Cancellation Policy

• Free cancellation: Available up to 5 days before check-in.
• Late cancellation: If canceled within 5 days of check-in, a cancellation fee equal to one night’s stay will apply.

Refund Policy

• Refund eligibility: Refunds are applicable only when cancellation occurs at least 5 days before check-in.
• Processing time: Refunds are processed by Oceanline Hospitality within 1–3 business days after approval.
• Bank timelines: Refunded amounts typically appear in the guest’s account within up to 5 business days, depending on the bank.
• Non-refundable period: If canceled within 5 days of check-in, the first-night deposit is non-refundable.

Bookings Made Within 30 Days of Check-In

• Deposit timing:  The deposit is required 5 days before check-in, or immediately at booking if reserved within 5 days of arrival.
• Immediate non-refundable deposit: For bookings made within 5 days of check-in, the deposit becomes non-refundable once charged.
• Balance charge: Remaining balance is charged on the check-in date.

2. Genius Rate

Payment Policy

• Discount: Guests receive up to 10% off the Standard Rate.
• Deposit: A deposit equal to the first night’s stay is required within 30 days before check-in.
• Balance: Remaining balance is charged on the check-in date.

Cancellation Policy

• Free cancellation: Available up to 5 days before check-in.
• Late cancellation: If canceled within 5 days of check-in, a fee equal to one night’s stay will apply.

Refund Policy

• Eligibility: Refunds are available only for cancellations made at least 5 days before check-in.
• Processing: Oceanline Hospitality processes refunds within 1–3 business days after approval.
• Bank timelines: Funds typically appear in the guest’s account within up to 5 business days.
• Non-refundable period: Cancellations within 5 days of check-in result in the first-night deposit being non-refundable.

Bookings Made Within 30 Days of Check-In

• Immediate deposit: The first-night deposit is required at the time of booking.
• Non-refundable deposit: If booked within 5 days of check-in, this deposit is non-refundable.
• Balance: Charged on the check-in date.

3. Promotional Rate

Payment Policy

• Discount: Guests receive up to 25% off the Standard Rate.
• Full payment: Required within 30 days before check-in to confirm the reservation.

Cancellation Policy

• Free cancellation: Available up to 5 days before check-in.
• Non-refundable period: Cancellations made within 5 days of check-in are non-refundable.

Refund Policy

• Eligibility: Refunds apply only when cancellation occurs at least 5 days before check-in.
• Processing: Refunds are processed by Oceanline Hospitality within 1–3 business days.
• Bank timelines: Funds typically reach the guest within up to 5 business days.
• Non-refundable period: Cancellations within 5 days of check-in are non-refundable.
• Courtesy change: One-time date change may be offered based on availability. No refunds issued.

Bookings Made Within 30 Days of Check-In

• Immediate full payment: Full payment is requested at the time of booking.
• Non-refundable payments: For bookings within 5 days of check-in, all payments are non-refundable.
• Date changes: Courtesy date changes may be offered depending on availability.

Refunds are initiated within 1–3 business days after approval and typically appear in the guest’s account within 5–10 business days, depending on the bank.

Refunds are always processed to the original payment method used for booking and are subject to the cancellation policy in place at the time of reservation.

A cleaning fee applies to each booking and is clearly displayed before checkout.
Some properties may also require a refundable security deposit equal to one night’s stay, refunded within 1–3 business days after inspection.
Unauthorized late check-outs may incur a $300 fee, and noise violations after 10:00 PM may result in a $500 fine.

Payment options, including credit card payments and bank transfers, are displayed at the time of booking. All credit card transactions comply with PCI security standards to ensure your information remains secure.

Check-in: 4:00 PM
Check-out: 12:00 PM

Late check-outs must be approved in advance and may incur a $300 fee to ensure proper cleaning and preparation for the next guest.

Your check-in instructions, including property access codes, parking details, and Wi-Fi information, will be sent 3 days before your arrival via email and through your booking platform messages.

We provide 24/7 guest support.
If you experience any issue, contact our maintenance hotline listed in your check-in instructions or email info@oceanlinehospitality.com
Our team will assist promptly.

Most properties include free on-site parking.
Availability and the number of spaces vary by property, so please review your specific listing for details.

Yes. All properties include high-speed Wi-Fi.
Network details are provided in your check-in instructions before arrival.

Yes. Each stay includes fresh bed linens, towels, and basic toiletries such as soap, shampoo, and toilet paper.

To respect the privacy of our current guests, property viewings before booking are not available.
However, each listing features accurate photos, detailed descriptions, and verified guest reviews to help you book with confidence.

Our pet policy varies by property. Some properties are pet-friendly, while others may have restrictions. Please check the individual listing for details.

Yes. The following restrictions apply to all properties:

• No smoking indoors
• No parties or unauthorized gatherings
• Quiet hours after 10:00 PM

Guests must respect the property and neighborhood. Violations may result in fines or immediate termination of stay without refund.

We provide short-term luxury property management across California, including:

• Property listing & marketing
• Guest communication & support
• Cleaning, inspection, and maintenance coordination
• Owner payout & reporting services
• Compliance with local and state short-term rental regulations

No. Oceanline Hospitality manages short-term stays only, with a maximum rental period of 90 days per reservation, in compliance with local laws.

We conduct regular inspections and preventive maintenance.
All cleaning and repairs are performed by licensed contractors, and emergency maintenance is available 24/7.

Our team provides round-the-clock guest support from booking to check-out.
Guests also receive digital check-in guides and local recommendations to enhance their stay.

We ensure that all managed properties fully comply with state, local, and federal short-term rental regulations, including safety standards, tax collection, and permits.
We also provide owners with updates on relevant changes in rental laws.

If you are a property owner interested in our management services, please contact us: info@oceanlinehospitality.com